Refund policy
ORDER & SUBSCRIPTION CANCELLATION
Order Cancellation (all orders): Any order — whether a one-time purchase or a subscription shipment — may be cancelled within 24 hours of being placed by contacting us at support@bweisshealth.com. After 24 hours, the order can no longer be cancelled, but you may return the item once received under the Returns section below.
Stopping a Subscription: To stop future recurring charges and shipments, you may cancel your subscription at any time before your next scheduled charge:
- Online: Create an account on our website using the email address associated with your order. Once logged in, you can access your subscription management portal, where you'll find the option to cancel your subscription directly.
- By email: Contact us at support@bweisshealth.com. We will either cancel your subscription on your behalf or send you a secure link to cancel it yourself.
Note: cancelling your subscription stops future charges but does not cancel or refund an order that has already been placed — that order still falls under the 24-hour order cancellation window above.
30-DAY MONEY BACK GUARANTEE
Unsatisfied with your order? We have you covered. All purchases made on www.bweisshealth.com may be returned for a refund within 30 days of purchase. You must contact our customer care team within 30 days of your order being placed to be eligible for a refund. If you contact us past 30 days of the date your order was placed, you are no longer eligible for a refund.
Our 30-day money back guarantee is only applicable for orders made on www.bweisshealth.com, and is not applicable to Amazon orders or any purchase of B.WEISS products made through physical retailers or any other online domain.
HOW TO RETURN AN ITEM
- Contact us first. Email support@bweisshealth.com with your order number and the reason for your return. Please do not send your item back before hearing from us.
- Send photos. Include photos showing the item in pristine, unused condition, in its original packaging. Returns are only approved once we've confirmed the item meets this condition.
- Once approved, you may ship the item back to us. Return shipping is your responsibility, and shipping costs (both original and return) are non-refundable.
- Send us your tracking number once you've shipped the item.
- Once we confirm the return has arrived back to us, we will process your refund.
MISSING, DAMAGED, OR INCORRECT ITEMS
If you are missing an item(s) that you ordered, received the wrong item(s), or if the products of your order are damaged upon arrival, we will gladly replace the item(s) with shipping covered.
You MUST provide our customer care team a picture or video of the items you received and the box it was shipped in to be eligible for a free replacement. For damaged items, please take a picture of the condition of the packaging it was shipped in, as well as a picture showing the damage to the product.
REFUNDS
Once your return is received, inspected, and confirmed, we will send you an email to notify you that we have received your returned item, along with the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 to 7 business days, depending on your financial institution. Shipping costs are non-refundable.
LATE OR MISSING REFUNDS
If you haven't received a refund within 7 business days of your return being received, first check your bank account again, then contact your banking institution or credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at support@bweisshealth.com.
SALE ITEMS
Final sale items are not eligible for return, refund, or credit.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.